Collaboration with Port to Enhance Security

QCAi The Power of Partnership

A Case Study on

The Power of Partnership: QCA Systems Collaborates with Port to Enhance Operational Technology Security

We were hesitant to invest in OT security initially, but QCA Systems proved to be a worthwhile investment. Their solutions have paid for themselves multiple times over in terms of reduced downtime and increased productivity. Plus, their experts are always available to offer guidance and support whenever we need it.
Chief of Staff

Port Operations

– Case Description | Company Challenge 

Material handling ports face specific challenges when designing and managing security frameworks and solutions to ensure optimal coverage for their Operational Technology (OT) systems. A collaboration will enhance security.

By leveraging our expertise, offering customized solutions, ensuring compliance, providing ongoing support, and promoting collaboration, QCA Systems assisted this material handling port customers in effectively managing security frameworks and solutions for their OT systems.

We help to enhance security posture, resilience, and operational continuity of the port’s critical infrastructure.

– Here are some common challenges faced in this regard:
Material handling ports have a distinct OT environment that combines traditional IT systems with industrial control systems (ICS) and OT/IoT devices. Securing this diverse environment, which includes machinery, cargo handling systems, and port infrastructure, requires specialized knowledge and expertise.
The convergence of IT and OT systems in ports increases the attack surface and introduces new vulnerabilities. Ensuring the security of this converged environment while maintaining operational efficiency is a challenge. Different protocols, legacy systems, and proprietary technologies may complicate integration and security management at this site.
Material handling ports often operate with legacy OT systems, including older ICS devices and equipment. These legacy systems may lack modern security features and be incompatible with standard security solutions. Integrating security measures into these systems without disrupting operations can be challenging.
OT systems in ports are often connected to external networks and may require remote access for monitoring, maintenance, and support. Managing secure connectivity and remote access while minimizing the risk of unauthorized access or cyber threats is a critical challenge. Strong authentication, encryption, and network segmentation are necessary to protect against potential vulnerabilities.
Material handling ports are critical infrastructure that operates 24/7. Security measures must be implemented without compromising operational continuity. Balancing security requirements, such as access controls and monitoring, with the need for uninterrupted operations poses challenges in terms of system downtime, maintenance windows, and redundancy measures.
Ports are subject to various regulations and standards, including maritime security regulations, customs requirements, and data protection laws. Ensuring compliance with these regulations while maintaining robust OT security practices requires comprehensive understanding and implementation of relevant guidelines and standards.
OT security in material handling ports relies on the knowledge and awareness of personnel who interact with OT systems. Training employees, contractors, and third-party vendors on OT security best practices, incident response, and handling potential threats is crucial but can be challenging to implement consistently across all stakeholders.
Connecting the Ports: A Case Study on Operational Technology and SCADA Vendor's Network Infrastructure Design for Seamless Port Operations
The Power of Partnership: QCA Systems Collaborates with Port to Enhance Operational Technology Security

Company Overview

The Terminal, located in Prince Rupert, British Columbia, is a prominent bulk liquid storage and logistics facility. Situated on the picturesque northern coast of British Columbia, the Terminal plays a crucial role in supporting the region’s trade and transportation infrastructure.
The Power of Partnership: QCA Systems Collaborates with Port to Enhance Operational Technology Security and Data Governance
Strategic Location: The Terminal benefits from its strategic location in Prince Rupert, a deepwater port that serves as a vital gateway for trade between North America and Asia-Pacific. The terminal’s proximity to major shipping routes provides easy access for vessels, making it an ideal hub for bulk liquid storage and transshipment.

Bulk Liquid Storage Facilities: The Terminal operates extensive bulk liquid storage facilities capable of handling a wide range of commodities, including petroleum products, chemicals, and vegetable oils. The terminal offers both heated and ambient storage tanks with various capacities, accommodating diverse customer requirements.

State-of-the-Art Infrastructure: The terminal is equipped with modern infrastructure and advanced storage technologies to ensure the safe and efficient handling of bulk liquids. This includes sophisticated tank monitoring systems, vapor recovery units, and spill containment measures to minimize environmental impact.

Transportation and Logistics Services: The Terminal provides comprehensive transportation and logistics services to facilitate the movement of goods. This includes vessel loading and unloading, railcar transloading, trucking, and distribution services. The terminal’s connectivity to major transportation networks enables seamless cargo flow to and from the facility.

Commitment to Safety and Environmental Responsibility: The Terminal places a strong emphasis on safety and environmental responsibility. It adheres to strict regulatory standards and implements robust safety protocols to protect the well-being of its workforce and the surrounding environment. The terminal employs measures to prevent spills, minimize emissions, and promote sustainable practices.

Support for Local Economy and Community: The Terminal contributes significantly to the local economy of Prince Rupert. The terminal creates employment opportunities, supports local businesses, and contributes to the overall economic development of the region. Additionally, the company actively engages with the local community, supporting charitable initiatives and community programs.

The Terminal in Prince Rupert, BC, serves as a vital logistics hub, providing bulk liquid storage and transportation services to support international trade. Its strategic location, advanced infrastructure, commitment to safety, and positive community engagement make it a key player in the region’s trade and economic growth.

QCAi Work

QCA Systems played a crucial role in helping this customer overcome the challenges of managing security frameworks and solutions for their OT systems.

Here’s how QCA Systems supports customers in this area:

QCA Systems specializes in understanding the unique security requirements and challenges of OT systems. We bring deep knowledge and experience in securing industrial control systems, legacy devices, and the convergence of IT and OT. This expertise enabled us to provide tailored security solutions for this material handling port customers.
 QCA Systems conducted thorough security assessments of the port’s OT environment. This included identifying vulnerabilities, assessing risks, and evaluating existing security controls. The assessments help in understanding the specific security needs of the port and developing appropriate security frameworks and solutions.
Based on the assessment findings, QCA Systems designed and implemented customized security solutions for the port’s OT systems. This involved a combination of physical security measures, network security, access controls, intrusion detection systems, encryption, and security monitoring tools.
Material handling ports often have legacy OT systems that require security enhancements. QCA Systems assisted in integrating modern security measures into these legacy systems without disrupting operations. We implemented security gateways, firewalls, or security patches specifically designed for legacy devices.
QCA Systems established secure connectivity and remote access solutions for OT systems. We implemented secure VPNs (Virtual Private Networks), two-factor authentication, secure remote access gateways, and network segmentation techniques to ensure authorized access while minimizing the risk of cyber threats.
Material handling ports must comply with various regulations and standards. QCA Systems provided guidance and support to ensure the port’s OT security practices align with applicable regulations, including maritime security guidelines, customs requirements, and data protection laws.
QCA Systems offered continuous support and updates for the deployed security solutions. This included providing software updates, security patches, and access to the latest threat intelligence. We assisted in implementing security awareness programs and providing training to port personnel to ensure ongoing adherence to security practices.
QCA Systems fostered collaboration and knowledge sharing between material handling ports and industry experts. We shared best practices, participated in industry forums, and providing insights into emerging security threats and mitigation strategies specific to OT systems in port environments.
Addressing these challenges requires a comprehensive approach that combines physical security measures, network security, access controls, and robust incident response plans. Key considerations include conducting risk assessments, implementing defense-in-depth strategies, leveraging security information and event management (SIEM) solutions, employing intrusion detection systems (IDS), regular patching and updates, and ongoing employee training and awareness programs.

Collaborative efforts between IT and OT teams, security experts, and technology vendors are essential to effectively design and manage security frameworks for OT systems in material handling ports.

Key Results

QCA Systems Built and managed OT Network for over 20 years

  • QCA Systems provided a security design and management solution for a port customer.
  • The security management framework was based on a Needs assessment
  • The OT environment was unique in containing PLCs/IoT and other devices
  • We collaborated with the customers’ IT group to setup a secure transit network.
  • Secure Remote Access was established.
  • Monitoring and access controls ensured operational continuity
  • Security solutions complied with customer regulations.
  • Training and security awareness were provided

More Case Studies

View More
Let's Work Together
Get In Touch