RESORT MUNICIPALITY WATER SYSTEMS

CLIENT OVERVIEW

Industry: Municipality

Facility Type: Destination Resort Community

Residents: Nearly 14,000 Permanent Residents

Visitors: 3.5+ Million Annually

Water Processed: 63,875+ Million Litres Annually

The Resort Municipality is a destination resort community and local government organization, serving as a leader in providing municipal programs, services, progressive planning, and infrastructure for nearly 14,000 permanent residents and over three million annual visitors.

As a four-season destination, water supply is critical to ensuring the tourism industry operates effectively. The municipality manages hundreds of pumps, motors, and valves across its water pipeline infrastructure, monitoring and processing over 63,875 million litres of water annually.

THE CHALLENGE

The resort municipality's water infrastructure reporting and alerting systems were not adequate to ensure water flowed reliably at all times. As a four-season destination, any disruption to water supply had significant implications for both residents and the tourism industry.

Addressing these challenges required improved data quality, better real-time visibility across the water system, and a more responsive alerting framework to support operations and management teams.

Common Challenges:

• Inadequate Water Infrastructure Reporting
• Insufficient Alerting and Notification Systems
• Data Quality and Reliability
• Real-Time Monitoring of Remote Terminal Units
• Security and Data Architecture
• Response Times to System Failures
• Visibility Across Hundreds of Pumps, Motors, and Valves

THE SOLUTION

QCA Systems worked with operations and management to define and refine functional requirements and KPIs, collaboratively documenting and improving their understanding of Remote Terminal Units (RTUs) across the water pipeline.

RTUs monitor pumps, motors, and valves across the water pipeline, producing timeseries data transmitted via a cellular network to a secure data centre. The architecture delivered meets security requirements and is consistent with industry standards for municipality water departments. The new dashboard provides a high-level map of all RTUs and their current status, with each valve, motor, and pump assessed for performance metrics including pressure and reservoir levels. Water quality is also monitored with metrics such as turbidity, chlorinity, ultraviolet levels, and colour.

Here's how QCA Systems supports customers in this area:

• Functional Requirements and KPI Definition
• RTU Documentation and Assessment
• Real-Time Dashboard Development
• Water Quality Monitoring
• Security Architecture Design
• Web-Based Reporting
• Performance Metrics and Visualization

KEY RESULTS

• Improved data quality resulted in employees trusting reports and alerts
• Response times improved as alerts are reacted to more quickly
• Architecture choices hardened security and secured data
• Motor, valve, and pump failures can be quickly identified, improving availability
• The dashboard makes visible production details of the past and present for root cause analysis
• Web-based reporting allows end users to more easily access insights
• Better visualization and understanding of real-time system operations and deficiencies